(DK) Junior Account manager CWT Business Travel, Copenhagen

Join our Danish Team as a Junior Account manager and help us provide excellent service and support to our clients. This is an exciting opportunity for a driven, outgoing and independent professional who has the ambition to drive business whilst having excellent relationship building skills. You will be part of a dynamic, open culture where you will have the opportunity to come up with creative ideas!

Roles and Responsibilities for Junior Account Manager:

  • Ownership of nominated national/regional accounts
  • Build and maintain strong relationship with all key account contacts both with the client and internally within CWT
  • Coordinates all Regional Account Managers and activities
  • Ownership of Services Level Agreements/Scorecard metrics and supporting strategies
  • Ownership of scheduled account reviews to include financial statements, strategy progress, opportunity assessments, etc.
  • Work closely with client leadership to design business plan and develop strategic initiatives detailing objectives and measurable goals.
  • Responsible for the effective execution of account/supplier agreement specifics
  • Point person for escalations
  • Participate in client implementations to ensure timely program delivery
  • Financial accountability for profitability of account
  • Responsible to drive proactive stakeholder management/change management resulting in increased adoption of services and strategies
  • Liaise with internal team resources to coordinate the planning, client management, consulting deliverables, and innovative analytical roles for client delivery
  • Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.
  • Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
  • Monitor and report on client specific KPI’s at intervals determined by the client.

To be successful in this role, we are seeking for a candidate with the following qualifications:

  • You might be working as a Travel Agent or similar today
  • Minimum 2 years of experience in Travel Industry
  • Customer focused and service oriented to drive mutual value
  • Business management, client retention, program expansion and using business intelligence to drive innovative strategies
  • Understand cultural differences
  • Financial skills
  • Service-minded and have empathy
  • Strong multi-tasker who works well under pressure
  • Strong communication and customer service skills (in person and on phone)
  • Microsoft advanced level (Word Excel, Outlook, PowerPoint)
  • Fluent written and spoken Danish and English

 Location, working hours  

  • Standard working hours are full time 37 hours starting 08:30 at our office:
    • Ørestads Boulevard 35
    • 2300 København S

Apply here (no later than 28th February, 2019) https://bit.ly/2MxYNOl

My Journey. My CWT.
We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Udløber: 11.02.2019